custom made diamond rings & jewellery

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Bespoke Guarantee

Bespoke Guarantee Diamonds

We at Icecool diamonds are confident that you will be delighted with your purchase. We offer the highest standards in terms of our quality, with all our items made and designed locally in Hatton Garden, London, by the very finest craftsman.

We at Icecool diamonds guarantee your item for the first 12 months, for faults due to manufacturing or design issues. We do not however guarantee any faults due to normal wear & tear, misuse or accidental damage.

Should there been an issue, which is highly unlikely, you can return the item(s) to us for assessment. We will refund the shipping cost to send the item back to us and return the item to you free of charge, should the issue have resulted from a manufacturing or design issue. If the issue with the item is due to normal wear & tear, misuse or accidental damage we will assess the item and consult with you over any repair costs which we will aim to keep to a minimum. The shipping cost in this instance is the responsibility of the customer.

When a loose diamond is ordered or a certified diamond is used in a bespoke piece of jewellery the diamond grading report is dispatched with your order. These grading reports are detailed documents created by experts at one of the highly-respected diamond laboratories and are expensive to replace. If items are returned to us this report must also be returned otherwise we reserve the right to charge you a replacement fee.
We recommend that all items are returned via Royal Mail Special Delivery, which offers insurance and tracking facility.

We at Icecool diamonds always have our customers at the forefront of our minds and are very much aware of the personal service we like to offer, so we will always aim to do the very best; and make sure you are absolutely delighted with your jewel every step of the way.

The above guarantee does not affect your statutory rights.